Let me ask you a question. If your current IT provider was not around anymore, do you know where all of your network information, usernames, passwords, data-backups, software licenses and disks, key codes, and other important information is stored? Would you be able to log into your server? Would you have access to all of your employee's workstations? Do you know where your data-backups are stored and how to access them? Do you have clear network documentation so that another IT person could come in and pick-up where they left off? If not, then your current IT provider is holding you hostage.
If they are doing a good job, you might not realize shortcomings; however, you should still have clear documentation of your network in case they fail to deliver proper support. If you aren't really happy with their work and aren't sure if they are doing a good job, that's even more reason you should have clear network documentation.
Occasionally I meet potential new clients who aren't totally satisfied with their IT provider's support and service, but stay with them out of fear or a feeling that there are no alternatives. As one business owner to another, this is never a good reason to stay with your current provider.
You must be able to trust the person you have given administrative access and power to over your computer network. A truly ethical and professional IT provider would never hold their client hostage or do anything to prevent the client's wish to hand over the "virtual keys to the kingdom" to another company. Any good IT service provider should be able to walk you through the transition to prevent that person from doing any damage.
Another reason business owners stay with their current IT service provider is simply because they don't know what good service is supposed to be, and therefore have lowered their expectations. Why do so many businesses pay for substandard computer support? Simply because they don't know how to truly verify that their network is secure and they end up having to take someone at their word. Don't let this happen to you.
If you are not happy with your current IT provider and feel they are not doing the best job possible, then call us in for a second opinion. At no cost to you, we will come to your office and conduct a network health analysis to look for problems with your backup, security, speed and any other problems that could lead to data loss, downtime or high repair fees.
At ChronosTechnology we make your business our business and top priority, and we guarantee 100% customer satisfaction. Contact us today to find out how we can free you from bad IT service providers.
Customer feedback is very important to us. Here are some of the great things our customers have said about us.
Somehow I fried my iPhone battery and it died quickly couldn’t get it to charge. I made a call to chronosTechnology and they are very knowledgeable friendly and fast! Had my phone up and going just within a couple days!
Always a positive experience working with ChronosTechnology; They're great people who know what they're doing, and they always make sure that you know what's going on. 10/10, would definitely recommend.
I have dealt with several people here in town, and have not felt so important as I have with Nathan & Jennifer. I only met Jennifer once but was a delight. They were both very efficient. They knew right away my problem. Nathan was on time, worked overtime because I needed my PC back as soon as I could. I will recommend ChronosTech to anyone and everyone.
I want to give a shout out to Chronos Technology! We just recently worked with them on a new computer at our office and re-purposing an existing computer. They did an awesome job at everything! And their follow up after the job was complete was outstanding! These are the kinds of quality businesses we need to support here in our community. Thank you Chronos!